Privacy Policy

Effective Date: 1st September 2024

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1. Introduction

Connect OCP (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, including SMS marketing, messaging platforms and our website.

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2. Information We Collect

We may collect and process the following types of personal data:

Personal Information

• Name
• Email address
• Phone number
• Business details (where applicable)

Usage Information

• Message history and campaign data
• Delivery and engagement reports
• Interaction with our platform and services

Device Information

• Device type
• Operating system
• Network provider
• IP address

Cookies & Tracking

We may use cookies and similar technologies to improve your experience and analyse website performance.

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3. How We Use Your Information

We use your information to:

• Provide and manage our services
• Send SMS communications where consent has been obtained
• Respond to enquiries and provide customer support
• Improve and optimise our services
• Comply with legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

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4. SMS & Marketing Communications

Where you receive SMS messages via our platform:

• You must have provided consent (opt-in) to receive such communications
• You can opt out at any time by replying STOP
• We require all users of our platform to comply with UK GDPR and PECR regulations

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5. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with:

Service Providers

Trusted third parties who support our services (e.g. SMS delivery providers, hosting platforms)

Legal & Regulatory Authorities

Where required by law or to protect our legal rights

Business Transfers

In the event of a merger, acquisition or sale of business assets

All third parties are required to handle your data securely and in compliance with data protection laws.

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6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time
• Opt out of marketing communications

To exercise your rights, please contact us using the details below.

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7. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

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8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

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9. International Data Transfers

Your data may be processed within the UK and the European Economic Area (EEA).

Where data is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page, and the effective date will be updated accordingly.

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Connect OCP
Email: support@connectocp.com
Phone: 0330 124 2747
Address:
355–367 Lisburn Road
Belfast
BT9 7EP
United Kingdom