Smarter Surveys & Feedback Collection with SMS – Connect OCP
Capture real-time insights, boost response rates, and improve customer satisfaction.
Collecting timely, honest feedback is vital to improving service quality, enhancing customer experiences, and driving business decisions. At Connect OCP, we help organisations gather more meaningful responses by using SMS surveys and messaging tools that are fast, accessible, and easy to deploy.
Whether you’re measuring customer satisfaction, running employee surveys, or collecting service feedback after appointments or purchases, our SMS platform helps you connect with people in a way that’s convenient, efficient, and engaging.
Why Use SMS for Surveys and Feedback?
1. Higher Response Rates Than Email or Web
SMS surveys reach people directly and are typically read within minutes. With average open rates exceeding 95%, your feedback request won’t get lost in a crowded inbox or ignored like an app notification.
2. Real-Time Insights from Real Customers
Gather responses as soon as an interaction takes place, whether it’s after a service visit, product delivery, or call centre contact. Real-time feedback allows you to act quickly on issues and recognise great service.
3. Simple, Mobile-Friendly Format
No need for apps or complicated forms. SMS surveys are quick, accessible, and can link directly to short online forms or capture responses via reply text, perfect for on-the-go users.
4. Automate Feedback Requests at Key Touchpoints
Trigger feedback messages automatically based on events such as purchase completion, appointment fulfilment, or case closure, saving time and ensuring consistency.
5. Strengthen Relationships Through Active Listening
Asking for feedback shows that you value your customers, patients, or staff. A simple follow-up message can significantly improve loyalty, satisfaction, and retention.
Use Cases for SMS Surveys & Feedback
Retail & eCommerce – Post-purchase satisfaction surveys, delivery feedback, and product reviews
Healthcare Providers – Patient experience feedback after appointments or treatments
Recruitment Agencies – Candidate feedback after interviews or placements
Property & Lettings – Tenant and landlord satisfaction surveys
Education & Training – Course and tutor feedback, event evaluations
Public Sector & Local Authorities – Community consultations, service quality surveys
Internal Teams – Employee engagement, wellbeing check-ins, and training feedback
Features to Power Better Feedback Collection
GDPR-compliant SMS delivery and data handling
Real-time reporting and engagement tracking
Custom message templates and response triggers
Integration with CRMs, ticketing, and survey platforms
Flexible reply options or links to branded survey forms
Why Businesses Choose Connect OCP for SMS Surveys
✅ Fast, high-delivery SMS infrastructure based in the UK
✅ Easy-to-use platform with automation and scheduling
✅ Seamless integration with tools like SurveyMonkey, Google Forms, Typeform and CRMs
✅ Scalable for small campaigns or ongoing programmes
✅ Expert support and guidance from our UK-based team
Turn Conversations Into Insight – Start Gathering Better Feedback
Better feedback leads to better decisions. With Connect OCP, collecting genuine responses is simpler, faster, and more effective. Whether you’re measuring satisfaction, gathering opinions or tracking service performance, our SMS survey tools make it easy to connect, listen, and improve.
