SMS Solutions for Utilities Providers – Connect OCP
Clearer communication. Faster response times. Happier customers.
In the utilities sector, communication is critical. Whether you’re managing power outages, billing alerts, engineer visits or service updates, your customers expect clear, timely information. At Connect OCP, we provide robust, GDPR-compliant SMS and messaging solutions that help utilities providers deliver better customer service, reduce inbound calls, and keep operations running smoothly.
From energy and water to broadband and waste services, our platform gives utility companies the tools they need to stay connected with customers and field teams, securely and efficiently.
Why the Utilities Industry Trusts SMS Messaging
1. Notify Customers Instantly About Disruptions
When there’s a power cut, water outage or broadband fault, speed is essential. SMS ensures customers are informed immediately, even if they’re offline, helping reduce frustration and unnecessary support calls.
2. Improve Appointment Attendance and Engineer Access
Send automated reminders for meter readings, maintenance visits or engineer appointments. This reduces missed visits and helps your teams work more efficiently in the field.
3. Manage Billing and Payment Notifications
Keep customers informed about upcoming bills, overdue payments, and direct debit schedules. SMS is an effective way to nudge customers without the delays or bounce issues of email.
4. Support Vulnerable Customers and Priority Services
SMS allows you to deliver accessible, non-intrusive updates to customers who may not be digitally connected or who rely on essential services, including those on Priority Services Registers.
5. Communicate Internally with Field Teams
Use SMS to update engineers and service teams about job changes, emergencies or last-minute rescheduling, ensuring field operations stay agile and well-coordinated.
Common Use Cases in Utilities
Energy Providers – Notify customers of outages, send billing reminders and meter reading prompts
Water Companies – Share updates on service interruptions, planned works and emergency alerts
Broadband & Telecoms – Send appointment reminders, outage notifications and line test results
Waste & Recycling Services – Alert households to collection schedule changes or local disruptions
Infrastructure Maintenance Teams – Coordinate urgent site visits, closures or repair scheduling
Features Designed for Utilities Companies
High-speed, UK-based SMS delivery
GDPR-compliant with opt-in and unsubscribe tools
API integration with billing systems, CRMs and scheduling tools
Message templates and automation options
Delivery tracking and real-time reporting
Why Utilities Providers Choose Connect OCP
✅ Trusted messaging partner across the UK and Ireland
✅ Fast message delivery, even during peak events or disruptions
✅ Secure platform, fully compliant with industry regulations
✅ Flexible pricing to suit providers of all sizes
✅ Dedicated support and account management from our UK-based team
Reliable Messaging for Critical Public Services
Utilities customers expect clear, real-time updates when issues arise. Connect OCP helps you deliver on that expectation, keeping customers informed, improving service delivery and reducing pressure on support teams.
Whether you’re managing planned maintenance, billing cycles or emergency outages, our SMS solutions provide a fast, reliable way to stay connected with the people who rely on your service.
